Privacy Policy
Maison Rayne is committed to respecting and protecting your privacy. We collect personal information for a variety of reasons to provide the best service we can. This policy explains how we do this.
We aim to offer transparency around the use of your data and will only process personal data in accordance with applicable privacy laws including the UK General Data Protection Regulation 2018 and the Data Protection Act 2018.
What type of information does Maison Rayne collect?
We receive, collect and store information when you visit our stores or social media pages and through our emails and website. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, and recommendations.
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Why does Maison Rayne collect information?
We collect such Non-personal and Personal Information for the following purposes:
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To fulfill your order;
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To provide our customers with ongoing customer support and to enhance your customer experience;
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To promote our brand e.g., for marketing and/or promotional content/notifications including but not limited to discounts, sales, new product launches, reviews, etc.;
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To measure the reach of our marketing;
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To judge the effectiveness of our campaigns;
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To facilitate the ‘Refer a Friend’ and/or 'Subscription' services, and the Rewards program should you sign up to them;
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To send marketing information based on our legitimate interests;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
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To take any actions in relation to health and safety incidents required by law; and
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To comply with any applicable laws and regulations.
How does Maison Rayne collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
How does Maison Rayne store, use, share and disclose site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How does Maison Rayne communicate with site visitors?
We may contact you regarding the purposes stated above via email or by post.
What happens when there is a Privacy Policy update?
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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How do you opt out of emails from Maison Rayne?
If you would like to opt out of emails, please contact us at info@maisonrayne.co.uk.
How do you withdraw data usage consent?
If you don’t want us to process your data anymore, please contact us at info@maisonrayne.co.uk.
Who do you contact if you have questions about the Privacy Policy?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@maisonrayne.co.uk.
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